Customer Services

About our Customer Services department

Burton upon Trent

With a team of around 40 people, we contribute to the company's reputation by the first class service we provide. A member of the Institute of Customer Service (ICS), it is our ambition to exceed customer expectations and provide a professional world-class service. Our membership reflects the company’s commitment to the highest standards in this area, and we are working towards ICS accreditation to gain industry recognition.

We look after all aspects of customer service including:

  • General enquiries
  • Technical advice
  • Order processing (thousands every month)
  • After sales.

About our team

  • Our team is made up of Sales Advisors and Sales Support Administrators, supported by Supply Co-ordinators and Production Planners.
  • The team is an integral part of the business, with many interactions with other departments.
  • Everybody’s opinion is listened to and respected.
  • Teamwork is key; we have a strong belief in supporting each other and colleagues in other departments to meet customer expectations.
  • We recognise and celebrate achievements (so there are quite a few cakes!)

About working here

  • We offer in-house training, coaching and mentoring to help you develop skills and realise your potential.
  • There can be opportunities to move within the department and into team leader and management positions. Within Marley Eternit, there is also potential to move into external sales, technical, accounts, business development and more.
  • While we take our role very seriously, we like to have fun too.

Find out more about the rewards and benefits of working for us.

Check out our current vacancies here.

Latest Vacancies

Continuous Improvement Manager

Closing Date: 17.06.2017

A vacancy has arisen for a Continuous Improvement Manager to lead the UK team. The purpose of this role is to facilitate the use of lean and continuous improvement techniques to remove waste and increase efficiency in our site processes and to ensure the site logistical service efficiency meets customer requirements.

Key Responsibilities and Measurement Criteria:-

Safety & Environment – To ensure that Safety is always treated as the number one priority and that the logistics department operates in such a way as to minimise environmental impact.

Leadership – Demonstrate through action, strong leadership principles.

Communication – Carry out and maintain the effective communication requirements of the business utilising all media formats.

Operational Performance – Facilitate the application of Continuous Improvement techniques like “Practical Problem Solving” and Lean methodology to drive performance improvement. These should include; waste reduction; Machine availability improvement; Customer Experience improvement; Financial improvement through cost reduction or value creation.

Qualifications, Experience, Skills and Knowledge:-

Degree in process, engineering or materials subject or equivalent experience

Knowledge of the concrete roof tile manufacturing process is a bonus but not essential

Minimum of 2 years working in a manufacturing environment

Experience of using and/or implementing Continuous Improvement and Lean techniques such as 5S, problem solving, Standardized work, Visual Management etc.

Enthusiastic, Quick learner who is keen to make their mark in the manufacturing workplace

IOSH Working Safely Certificate

Training in Lean techniques

Lean Six Sigma Qualification – Black Belt

Marley Eternit places the highest priority on employee safety and employees will be expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance.

Reporting into the Burton Works Manager with dotted line responsibility to the Business Improvement Manager, the Continuous Improvement Manager, will be predominantly based at the Burton site, but will be required to spend a percentage of time across the UK sites.

To apply for this position please send your CV to post to HR Careers, Marley Eternit, Lichfield Road, Burton-On-Trent, DE13 4HD.

Area Sales Manager

Closing Date: 15.06.2017

The Area Sales Manager will be responsible for optimising sales by promoting Marley Eternit products and services.This will be achieved through:

  • Managing an established base of key and development account customers
  • Prospecting new accounts, particularly specification sales development across all relevant construction sectors

The Area Sales Manager will assume responsibility for managing an established base of key and development account customers, promoting new accounts and particularly specification sales development across all relevant private, commercial and public construction sectors.This will be combined with the ability to research existing and new markets to identify business opportunities, and the potential for product and process innovation.

Sound business acumen, combined with a structured approach to planning and objective setting, with the ability to contribute towards the Company strategy.There will also be the requirement to keep abreast of developments and economic conditions in the construction market, and be able to react and plan accordingly.

Skills and Experience:

Be ambitious with a strong desire to succeed

Knowledge/background within business and/or the building/construction industry

Strong negotiating skills

Aptitude for learning

Have an analytical approach, with a strong analytical skill set

Be an excellent communicator at all levels, who is comfortable presenting to both small and large groups of people

Must live on patch

The Area Sales Manager will ideally be educated to degree level or equivalent in a Business/Construction related field, and should also possess a good level of computer literacy and have strong organisational skills.

This role involves extensive travel within the sales area and some travel to UK sites as required; therefore a valid UK driving license is essential.

Marley Eternit places the highest priority on employee safety.All employees are expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance, and to the Company’s positive safety culture.

To apply for this position please send your CV and salary expectations to post to HR Careers, Marley Eternit, Lichfield Road, Burton-On-Trent, DE14 3HD.

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Here at Marley Eternit, we are always on hand to offer practical and experienced support.