Customer Services

About our Customer Services department


Burton upon Trent

With a team of around 40 people, we contribute to the company's reputation by the first class service we provide. A member of the Institute of Customer Service (ICS), it is our ambition to exceed customer expectations and provide a professional world-class service. Our membership reflects the company’s commitment to the highest standards in this area, and we are working towards ICS accreditation to gain industry recognition.

We look after all aspects of customer service including:

  • General enquiries
  • Technical advice
  • Order processing (thousands every month)
  • After sales.

About our team

  • Our team is made up of Sales Advisors and Sales Support Administrators, supported by Supply Co-ordinators and Production Planners.
  • The team is an integral part of the business, with many interactions with other departments.
  • Everybody’s opinion is listened to and respected.
  • Teamwork is key; we have a strong belief in supporting each other and colleagues in other departments to meet customer expectations.
  • We recognise and celebrate achievements (so there are quite a few cakes!)

About working here

  • We offer in-house training, coaching and mentoring to help you develop skills and realise your potential.
  • There can be opportunities to move within the department and into team leader and management positions. Within Marley Eternit, there is also potential to move into external sales, technical, accounts, business development and more.
  • While we take our role very seriously, we like to have fun too.

Find out more about the rewards and benefits of working for us.

Check out our current vacancies here.

Latest Vacancies

Material Movement Operative x 2

Closing Date: 16.02.2017

We are currently recruiting for two Material Movement Operatives.

Job Profile

To oversee delivery and loading of all materials for Marley Eternit, enhance customer satisfaction, meet loading/unloading KPI goals and supply of consumables to all areas of the business.

Key Responsibilities

Operational Performance – Loading of materials, Unloading of materials, Booking in and out of all consumables, Allocation and issuing of consumables to all departments.

Safety – Site Rules and Regulations, House keeping

Customer Focus – KPI goals and supply of consumables to all areas of the business.

Cost Control – All stock to be checked and counted before signing delivery receipt, Sign of P.O.D upon receipt of delivery, All stock to be checked against work orders.

Compliance with legislation / Reporting – Complete goods in administration, Ensure compliance with policies and procedures, Report all stock damage

Leadership and Development – Responsible for management of all material, maintain stock levels,

Quality – Are kept clean and free of obstructions, Stock to be stacked and stored correctly.

Communication – Email and report daily records to line manager

Other Duties – Help production with driver support as required, Holiday cover for production areas.

Qualifications, Experiences, Skills and Knowledge – A trained and qualified side-loader driver is required but not essential, Broad product knowledge would be an advantage but not essential, I.T. Skills but not essential.

Marley Eternit places the highest priority on employee safety and employees will be expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance.

To apply for this position please send a covering letter, CV and salary expectations to: mhazeldine@johnbrash.co.ukor post to HR Careers, Marley Eternit, Lichfield Road, Burton-On-Trent, DE13 4HD.Before applying formally, permission should be obtained from your manager

Area Sales Manager - East Region Roofing

Closing Date: 24.01.2017

The Area Sales Manager will be responsible for optimising sales by promoting Marley Eternit products and services.This will be achieved through:

The Area Sales Manager will assume responsibility for managing an established base of key and development account customers, promoting new accounts and particularly specification sales development across all relevant private, commercial and public construction sectors.This will be combined with the ability to research existing and new markets to identify business opportunities, and the potential for product and process innovation.

Sound business acumen, combined with a structured approach to planning and objective setting, with the ability to contribute towards the Company strategy.There will also be the requirement to keep abreast of developments and economic conditions in the construction market, and be able to react and plan accordingly.

Skills and Experience:

Be ambitious with a strong desire to succeed

Knowledge/background within business and/or the building/construction industry

Strong negotiating skills

Aptitude for learning

Have an analytical approach, with a strong analytical skill set

Be an excellent communicator at all levels, who is comfortable presenting to both small and large groups of people

Candidates must live on patch

The Area Sales Manager will ideally be educated to degree level or equivalent in a Business/Construction related field, and should also possess a good level of computer literacy and have strong organisational skills.

This role involves extensive travel within the sales area and some travel to UK sites as required; therefore a valid UK driving license is essential.

Marley Eternit places the highest priority on employee safety.All employees are expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance, and to the Company’s positive safety culture.

To apply for this position please send your CV to cathynorthall@marleyeternit.co.uk or post to HR Careers, Marley Eternit, Lichfield Road, Burton-On-Trent, DE14 3HD.

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