Customer Services

About our Customer Services department


Burton upon Trent

With a team of around 40 people, we contribute to the company's reputation by the first class service we provide. A member of the Institute of Customer Service (ICS), it is our ambition to exceed customer expectations and provide a professional world-class service. Our membership reflects the company’s commitment to the highest standards in this area, and we are working towards ICS accreditation to gain industry recognition.

We look after all aspects of customer service including:

  • General enquiries
  • Technical advice
  • Order processing (thousands every month)
  • After sales.

About our team

  • Our team is made up of Sales Advisors and Sales Support Administrators, supported by Supply Co-ordinators and Production Planners.
  • The team is an integral part of the business, with many interactions with other departments.
  • Everybody’s opinion is listened to and respected.
  • Teamwork is key; we have a strong belief in supporting each other and colleagues in other departments to meet customer expectations.
  • We recognise and celebrate achievements (so there are quite a few cakes!)

About working here

  • We offer in-house training, coaching and mentoring to help you develop skills and realise your potential.
  • There can be opportunities to move within the department and into team leader and management positions. Within Marley Eternit, there is also potential to move into external sales, technical, accounts, business development and more.
  • While we take our role very seriously, we like to have fun too.

Find out more about the rewards and benefits of working for us.

Check out our current vacancies here.

Latest Vacancies

Multi Skilled Shift Technician

Closing Date: 21.03.2017

Job Profile

The role of Multi-Skilled Shift Technician is a shift based role within our Maintenance department at Keele

Reporting to the Engineering Manager, the Maintenance Shift Technician has responsibility for maintaining site equipment and machinery. Main duties will be to provide fault diagnosis electrically and mechanically as well as routine maintenance.

Key Responsibilities

Responsibilities include but are not limited to:

The successful applicant will have several years experience of maintenance within a continuous process control industry, and must have completed a relevant recognised apprenticeship and hold relevant electrical and mechanical qualification

Applicants should be enthusiastic and highly self motivated with a flexible approach to their work.This will be combined with the ability to work efficiently on your own initiative, and work as part of a team. You will have a solid understanding of engineering principles and a desire to progress within the manufacturing sector. Must possess a good level of computer literacy, and have excellent communication skills.

Marley Eternit places the highest priority on employee safety and employees will be expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance.

To apply for this position please send your CV to wendythomas@marleyeternit.co.uk or post to HR Careers, Marley Eternit, Lichfield Road, Burton-On-Trent, DE13 4HD.

Production Operative

Closing Date: 17.03.2017

Main Purpose of the Role

“To safely operate production machinery as part of a team ensuring that daily production and quality targets are met.”

Key Responsibilities

Safety and environment – Act responsibly and safely in the workplace at all times to ensure a safe working environment.Follow all site rules.Following safe working practices and procedures including timely reporting of accidents and emergencies.

Quality –Ensure production complies with product specification and appearance acceptable to customer.Report any production issues immediately to minimize quality problems

Communication – Be pro-active, work with other members of the team as required.Record information as and when required, feeding back information and issues to the senior operator and shift manager.

Operational Performance – Participate in Lean improvements and techniques on the line.Operate all sections of plant to ensure a fully flexible workforce.

Workplace Organisation - Be responsible for all designated housekeeping and developing and maintaining standards for the line.

Behavioural Profile

Is capable of being part of a mixed skill team in a high pressure, safety drive, production environment.Is capable of working safely on own initiative.Has attention to detail.Is effective at communicating and works well within a team.Is flexible in terms of working requirements.Can follow rules, but is also capable of showing some initiative.

A flexible approach to working requirements is expected to ensure adequate cover to meet production demands, this may require undertaking tasks that are out of your production area.At times the job holder may need to travel away from site for training or other requirements.A flexible approach to overtime working will be required

Since the Production Operative will work closely with the production machinery, it is expected that the job holder will be able to understand the fundamental workings of the plant.However, an aptitude for working with automatic production systems and man machine interfaces is essential.In addition a desire to work as part of a team to achieve a common goal must be demonstrated.

Marley Eternit places the highest priority on employee safety and employees will be expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance.

To apply for this position please send your CV to wendythomas@marleyeternit.co.uk or post to HR Careers, Marley Eternit, Lichfield Road, Burton-On-Trent, DE13 4HD.

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