Customer Services

About our Customer Services department


Burton upon Trent

With a team of around 40 people, we contribute to the company's reputation by the first class service we provide. A member of the Institute of Customer Service (ICS), it is our ambition to exceed customer expectations and provide a professional world-class service. Our membership reflects the company’s commitment to the highest standards in this area, and we are working towards ICS accreditation to gain industry recognition.

We look after all aspects of customer service including:

  • General enquiries
  • Technical advice
  • Order processing (thousands every month)
  • After sales.

About our team

  • Our team is made up of Sales Advisors and Sales Support Administrators, supported by Supply Co-ordinators and Production Planners.
  • The team is an integral part of the business, with many interactions with other departments.
  • Everybody’s opinion is listened to and respected.
  • Teamwork is key; we have a strong belief in supporting each other and colleagues in other departments to meet customer expectations.
  • We recognise and celebrate achievements (so there are quite a few cakes!)

About working here

  • We offer in-house training, coaching and mentoring to help you develop skills and realise your potential.
  • There can be opportunities to move within the department and into team leader and management positions. Within Marley Eternit, there is also potential to move into external sales, technical, accounts, business development and more.
  • While we take our role very seriously, we like to have fun too.

Find out more about the rewards and benefits of working for us.

Check out our current vacancies here.

Latest Vacancies

Quality Process Manager

Closing Date: 19.07.2017

MAIN PURPOSE OF ROLE

To facilitate the provision of a safe working environment that is non polluting and ensures that products meet specification.

KEY RESPONSIBILITIES

Safety and environment – Support and meet company objectives and targets.

Performance Management – Manage the QA lab ensuring the testing schedule is completed on a daily basis. To apply continuous improvement techniques to drive performance improvement.

Leadership – Demonstrate through action, strong leadership principles.Work alongside the team’s to develop and drive quality process improvements in all area’s.

Communication – Regularly review product and complaint data, identify trends and advise action.Be pro-active, promote and encourage participative communication across all functional areas.

Product Quality – Oversee all quality testing ensuring it is done to the correct standard for product compliance.Bring the customer closer to the work place by effectively communicating the quality issues that the sites face. Ensure all ISO standards and BS EN 490 are met.

Workplace Organization- To use established principles (5S) to ensure that the workplace is organised in the most effective manner.

Cost Control – Ensure that all QA based budgets are delivered on target.

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE

The Quality Process Manager may have experience of working in a manufacturing environment, measuring product performance and monitoring a production process for compliance to the relevant Quality standard BS EN 490.It is expected that the job holder will have at a minimum, the awareness of ISO 9001 and knowledge of statistical techniques/analysis.The successful candidate will hold a degree in an applicable field i.e. Science, Engineering or similar.They will be IT literate and fully converse with Microsoft Office programmes.

Marley Eternit places the highest priority on employee safety and employees will be expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance.

This role may involved occasional UK travel.

To apply for this position please send your CV to Tanya Jepson via email tanyajepson@marleyeternit.co.ukor post to HR Careers, Marley Eternit, Lichfield Road,

Burton-On-Trent, DE13 4HD.

Process Operator s

Closing Date: 19.07.2017

Job Profile

We are currently recruiting for Process Operators at our site in Burton.

Key Responsibilities

To safely operate production machinery as part of a team ensuring that daily production and quality targets are met

Main Activities

To be able to operate all sections of the production plant.

To comply with all safety requirements i.e. uphold the company safety policy.

To comply with and maintain the company quality standards and requirements.

To fully understand and be able to operate all sections of the plant to ensure daily production and quality targets are met.

Minimise waste, recycle where appropriate and comply with the Company Environmental Policy

To maintain good housekeeping in designated areas.

To be available for progressive training in key skill areas.

To identify and report potential problems with the production facility.

To attend daily production meetings and other meetings as appropriate.

To show a flexible approach to varying work activities.

To participate in Continuous Improvement projects when required.

To participate in and help to improve the 5S standards in your designated area.

The role requires a high level of understanding and commitment to the fact that the health, safety and welfare of all employees is critical in all circumstances. Marley Eternit places the highest priority on employee safety and employees will be expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance.

To apply for this position please send a covering letter, CV and salary expectations to: paulappleby@marleyeternit.co.uk or post to HR Careers, Marley Eternit, Lichfield Road, Burton-On-Trent, DE13 4HD.

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Here at Marley Eternit, we are always on hand to offer practical and experienced support.