IT Support (Business Systems Support)

About our Business Systems Support department

Roles based in Bristol and at Wrotham in Kent

In this fast-paced department, we enable colleagues across Marley Eternit to access systems and hardware to help them perform their roles. We also:

  • Install, set up and support hardware and software.
  • Provide first and second line end user support to all Etex Group companies in the UK and Ireland, dealing with around 9000 calls per year
  • Provide virtual team support to Manasco – the Etex Group’s ICT company based in Belgium.
  • Keep abreast of new technologies such as mobile devices, cloud-based software solutions and telephony.

About our team

We have a team of eight, all with different skills. We support each other and there is mentoring from senior staff. Skill sets we look for at various levels from beginner to advanced include: Windows operating systems, Citrix, PC networks, helpdesk procedures and support, local and wide area networks, messaging solutions (Exchange/Notes), Windows server infrastructure, back office systems, good verbal and written communication skills, telephony and project management.

About working here

  • We offer a structured training plan that will support you to enhance your technical abilities.
  • As well as opportunities in the department to develop and progress, there can be vacancies within the multinational Etex Group.
  • Your opinion will be respected and you will be encouraged to put forward ideas to improve processes.
  • Team members have the chance to take part in cross company projects via our virtual team concept. Alternating team members attend the twice-yearly first line technical meetings in Belgium, which allow like-minded people to share ideas and to be briefed on upcoming developments.

Read more about the rewards and benefits of working for Marley Eternit.

Find out about our current vacancies here

Latest Vacancies

Head of Local SSC IEUK

Closing Date: 04.11.2016

Job Profile

This is a key senior role in the business, responsible for planning, leading and developing all activities essential to the effective operation of the IEUK Shared Services Centre.

Key Responsibilities

Under the umbrella of the Country Service Level Agreements liaise with the following external groups on behalf of the Country organisations:-

External customers and suppliers

Banks through the payment and collection processes

Auditors through the year end accounting processes

Project Phase

Implement changes in services and the service portfolio

Negotiate Service Level agreements

Work within timeframes and budgetary limitations

Service Operating Phase

Develop and Implement strategic and operating plans

Develop and propose realistic annual budget plans

Ensure compliance with company standards, ETEX financial procedures and ensure implementation of quality systems

Assume overall responsibility for recruiting, leading, managing, developing, influencing, retaining and plan the career of the SSC staff

Qualifications, Experience, Skills and Knowledge

Accounting / Finance Degree

7 years + experience as a Finance Manager

Experience of managing Finance, Business and IT related issues in a senior project management or project sponsor role

Networker who has the ability to align parties and optimise contacts within the ETEX environment

Marley Eternit places the highest priority on employee safety and employees will be expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance.

To apply for this position please send your CV to or post to or post to Marley Eternit, Lichfield Road, Burton-On-Trent, DE14 3HD.

Technical Manager - Cladding

Closing Date: 28.10.2016

This role is responsible for managing, motivating and developing the Technical Advisory Services for cladding.The position requires the day to day management to ensure that customer’s technical needs are met dealing with phone enquiries and through the provision of on line technical information and services

Key responsibilities include:

  • Management of a team who are responsible for the provision of technical information to customers and external sales, which supports the specification and purchase of Marley Eternit’scladding materials

  • Ensure that customer enquiries are dealt with in accordance with the performance targets and service standards and monitor and report progress and performance

  • Maintain and develop knowledge across the team to ensure information relating to products, procedures, guidance and legislation are up to date to effectively handle customer enquiries

  • Able to lead, motivate and develop the team, give clear direction and feedback in order to improve performance.Deliver the highest standards of technical service to customers, in line with our strategy to deliver world class customer service

  • Development of technical strategies in line with the Company’s key strategic objectives

  • Help drive a culture of continuous improvement and improve the overall service delivery through quality and consistency.Ensure that the services provided are accurate and well presented, both written and verbally, including the provision of specifications along with standard and bespoke technical drawings

  • To maintain a high level of skill in the operation of the Technical & CRM software and applications.

  • Updating marketing and helping produce accurate technical guides.

  • Maintain focus on gold standards of safety at all times, constantly vigilant and pro-active in respect of recognizing and reporting hazards, ensuring high levels of awareness, and taking a continuous improvement approach to the working environment and safety behaviors in respect of self, colleagues and any other third parties/visitors

  • Always seek to add value, applying lean principles, wherever applicable.Assist withcladding complaints.

  • Any other duties that are considered to be within the capability of the job holder that may be required from time to time

Qualifications, Experience, Skills and Knowledge:

  • A degree in a construction related discipline or the equivalent relevant experience

  • Team management experience required

  • Strong analytical skill, excellent written and verbal communication.Track record of delivering results

  • Ability to build relationships, present and communicate at all levels in the business

  • Motivate, develop, coach, train, induct and formally appraise employees to setperformance standards, recognise achievement and deal with performance issues.Strong team building skills and be self motivated with the ability to prioritise their team and personal workload in order to achieve the effective results

  • Pro-active approach towards safety with a sound track record of achieving high standards of safety at all times for self, team members, all colleagues and third parties as appropriate

    Marley Eternit places the highest priority on employee safety.All employees are expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance, and to the Company’s positive safety culture.

To apply for this position please send your CV to

or post to Marley Eternit, Lichfield Road, Burton-On-Trent, DE14 3HD.

Search vacancies

Select from the following vacancies or locations
Here at Marley Eternit, we are always on hand to offer practical and experienced support. Whether you have a query, are unable to find what you are looking for or would like to report an issue, drop your details below and we will be in touch.
Please note: we are unable to accept sample requests through this form.